Sprouts Reviews

This is Branham Sprouts. Went there first day of a sale for bacon, Wednesday. Bacon behind the case was leftovers, gone through many times, scraps. Wanted 4 lbs. Asked for new bag where bacon will be stacked. Plan on freezing in portions when I got home. Was told by the lady helping me, no, there's no more. Didnt want to bother. So she continues to bag 2 lbs x 2 for me. I realize she didnt have enough to give me 4 lbs total. She will have to open a new package. Mind you, first day of a week-long sale. So I turned around and said forget it. Im going to another Sprouts. Yeah, great customer service. NOT.

I was harassed about my service animal. I have shopped at Sprouts for many years, never had a problem until tonight at 4020 S Rainbow Blvd. around 4:30/5 p.m. I was harassed by "Nick" "security" and "Sherri" a "manager" asking me if my dog had a leash. My dog is ADA trained and they did not ask the legal appropriate questions. Nick continued to stand guard treating me like a criminal demanding a leash. I called my dog trainer asking him what I should do. He told me they don't know the laws so just ignore them and walk away. As I started to walk away "Nick" smirked at me and said, "Ma'am yea I know you just called your husband". Absolutely appalled at their behavior toward me and seriously shocked at their lack of knowledge of the ADA laws!!!!

Very disappointed. This store is just about marketing and spreading a lie; it has nothing to offer, and it has nothing to do with a farmer's market. It is just mini Whole foods with fewer choices and expensive Items. Their fruits and vegetables are the same as the ones you find in any other store: Walmart and Publix..their prices are the same or high compared to any other store, and the choices are limited. If they had anything good to offer they will not need to put out so many ads, they are everywhere. This is what corporate America became: spend $millions to promote lies. I visited their store 1 time, I will never go back again.

I emailed Sprouts to inquire about a specific item, I live 35 miles away and didn’t make the drive if they didn’t carry it, they didn’t bother to respond. This involved the Rancho Cucamonga, CA store.

After watching your commercial recently, i will never be back!!! Guaranteed!!

We had shopped regularly at Sprouts on Signal Butte Rd in Mesa AZ since they opened about two years ago and always had friendly service until now ...... We bought, among other things, 6 bottles of wine which should have qualified for a 10% discount per their instore display label, which stated "10% off wine when you buy four or more". The cashier maintained that it only applied to each set of four bottles and as I had six the discount would not apply to the other 2. I pointed out that I had seen a label which offered the discount on 4 or more but was told if I bought another two I could have the discount on all bottles. I reminded her that the offer should apply to 4 or more but said ok charge me for another 2 and I will get them.
I ran back to the wine shelves but initially did not see another 2 of what I had bought but knelt down on the floor and on an empty looking bottom shelf there were just 2 at the very back which I retrieved and returned to the check out where my wife was in process of paying.
I showed the cashier the label but she would not even look at it. The customer behind me accused me of jumping the line and I told him I was there before him and there was a problem with the transaction. He started arguing and was very abrasive so I told him to just shut up and mind his own business.

In my opinion, the store was 100% at fault for refusing to honor their advertised offer or for that matter even to investigate and discuss it. The cashier should have sent someone to the wine dept to retrieve another two bottles anyway. Cashier was very rude and assistant was just plain unhelpful.
Label was totally misleading and store should have handled the issue more professionally.

The new Sprouts on 56th& Tower road: the deli meat guy gave me The worst customer service ever. I spoke with management and it appears that they are covering up for him. No one deserves to be treated like they are from mars.

Employee made error filling Instacart order. Called before arrived to ask for help cause driving 2 hours to store. Manager refused to rectify their error, which would have been easy to do. (Greensboro, NC store.) Since we vote with our dollars, I will never shop there again. Back to giving my dollars to Whole Foods even though I hate Amazon. At least their employees are competent and the managers will try to help you.

Sprouts luster has been replaced with greedflation. The selection and quality has been getting worse and the prices are rising. Please Help

Terrible customer service at the Sprouts located at, 2530 Cumberland Blvd Smyrna, GA. The employees and manager are all lazy, one black female cashier refused to check me out through the regular checkout line, was told I had to use self-checkout. This was false. She was being lazy and clearly never heard of customer service. Asked for manager, white male his attitude and conduct matched the cashier. Go figure. I like Sprouts, but not this particular location. I do not recommend shopping here.

Just as I picked up a pack of perhaps 8 fresh chicken thighs, I asked a man who was filling the display cases with other meat products if the chicken had been frozen. He gave me a very clear "no, never." So I was surprised to find that when I got home, I could not separate the thighs because they were frozen together ... very frozen together.

The next time I was in the store (In Thornton) I asked to speak with a manager and told him my experience. He was adamant that what I described was impossible: that the chicken could not have been frozen. I suggested that this incident much have been a sort of magic. He maintained that it could not have been frozen. I was not asking for a refund or any special treatment, just a clarification. I like some of the products Sprouts carries, but I will no longer purchase any meat or poultry items.

I'm sure service at locations can vary...some have great customer service and others are an absolute joke, but the employees can only do so much (or are incentivised to do so little) when store management and corporate office do everything they can to squeeze juuuuust a little more blood from the stone. They saw record profits during COVID, and have been chasing those dollar signs in every way they can think of...though they can't think much further than, "let's take it away from our employees!" They pile more and more onto workers, yet when it comes time for evaluations they find any and every reason to keep from giving them money. They use a 5-point evaluation scale, yet management openly says they'll never give a 5, or even a 4.5, because "nobody's perfect". So why use an impossible metric? That's like saying you'll pay someone a billion dollars to sleep, but only if they do it for 25 hours in a single day. If it isn't even possible, why offer it? They get contracts from companies to guarantee their products on shelves, regardless of whether it sells or not, forcing individual stores to LITERALLY order product to either sell at a loss or throw away every week. And that's IF the warehouses they contract with even send the right items - I've seen a single department take on hundreds of dollars in mispicked items PER delivery, not to mention damaged and outdated items as well. When faced with evidence of that massive amount of shrink, what did corporate do? Fix it? Nope, they wrote the employee up for "wasting time and chasing ghosts", even though she had managed to score over $25k in credits on these issues in her first six months alone, likely exceeding half a million before finally giving up and walking away. You can only beat your head against a wall for so long, you know?

Bought seasoned chicken tenders' skewers and had way too much salt! Unbelievably salty.
It was so bad that one of our guests rinsed our grilled meat but still unedible! I'm so embarrassed.
Waste of money! Will contact Sprouts management

The first time I went to Sprouts located on Old Spanish Trail (Houston, TX) I was impressed by the vegs and cleanliness of the store so I went back this morning and to my surprise, the vegs were not fresh, the store pretty dirty, the attitude of the clerk at the deli counter was awful and it seemed to annoy her to serve the customers. Masks mandate was non-existent and the cashier kept sneezing, coughing, in addition to be slooow as molasse. Sorry to say we will never go back again

I purchased precooked turkey at sprouts in mesa Arizona and went home and ate it. I got food poisoning from their turkey which led to strep throat and was sick for 6 days. I filed a claim with sprouts for lost wages and weeks later sprouts claims they are not responsible for the food they sell. I will never shop at sprouts again. Shop there at your own peril.